STUDY GCP-GCX TEST, BRAIN DUMP GCP-GCX FREE

Study GCP-GCX Test, Brain Dump GCP-GCX Free

Study GCP-GCX Test, Brain Dump GCP-GCX Free

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Genesys GCP-GCX Exam is a certification program designed for professionals who want to validate their knowledge and expertise in the field of Genesys Cloud CX. GCP-GCX exam is specifically designed for those who work with Genesys Cloud CX and want to demonstrate their mastery of the platform. Genesys Cloud CX Certified Professional - Consolidated Exam certification program is intended to help professionals enhance their career prospects by providing them with a globally recognized certification that proves their proficiency in the use of Genesys Cloud CX.

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q58-Q63):

NEW QUESTION # 58
Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)

  • A. The user does not have the proper license type, roles, and permissions.
  • B. The DID number and extension are considered the same numbers and entered into the same phone.
  • C. The DID number and the extension do not have the same last 4 digits.
  • D. The DID number and extension are not listed in the DID or extension pools.

Answer: A,D

Explanation:
Explanation
The DID number and extension are not listed in the DID or extension pools and the user does not have the proper license type roles and permissions are two reasons behind a user not receiving calls through their assigned DID number or extension in Genesys Cloud CX Telephony Admin menu.
* A DID number is a direct inward dialing number that allows callers to reach an individual user directly without going through an operator or IVR menu.
* An extension is a short internal number that allows users to reach each other within an organization without dialing a full phone number.
* A DID pool is a collection of DID numbers that are available for assignment to users or queues.
* An extension pool is a collection of extensions that are available for assignment to users.
To receive calls through their assigned DID number or extension in Genesys Cloud CX Telephony Admin menu , a user needs to have their DID number and extension listed in the DID pool and extension pool respectively . If their DID number or extension is not listed in the pools , they will not be able to receive calls through them . Additionally , a user needs to have the proper license type , roles , and permissions assigned to their profile to receive calls through their assigned DID number or extension . A license type determines what features and functions a user can access in Genesys Cloud CX . A role determines what actions a user can perform or see in Genesys Cloud CX . A permission determines what specific feature or function a user can access within a role . To receive calls through their assigned DID number or extension , a user needs to have a license type that supports telephony features , such as Communicate , Collaborate , etc . They also need to have roles that allow them to use telephony features , such as Agent , Supervisor , etc . They also need to have permissions that allow them


NEW QUESTION # 59
Select the correct Telephony Connection Options from the list:
Choose 3 answers

  • A. Genesys Cloud CX Voice
  • B. BYOC Cloud
  • C. BYOC Premises
  • D. External Gateway
  • E. AWS Bridge

Answer: A,B,C

Explanation:
Genesys Cloud CX offers various telephony connection options to accommodate different deployment and operational needs. "Genesys Cloud CX Voice" is the native telephony service, "BYOC Cloud" allows for the use of external cloud carriers, and "BYOC Premises" enables connection to traditional on-premises telephony infrastructure. These options provide flexibility in telephony integration and call management.


NEW QUESTION # 60
Jenny is monitoring five queues in real-time. She identifies one of the queues' Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?

  • A. My Queues Activity
  • B. Performance Dashboard
  • C. Queues Activity
  • D. Queue Performance

Answer: C


NEW QUESTION # 61
Which of the following best defines the performance view for Queues?

  • A. Used to monitor real-time contact center metrics.
  • B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
  • C. Used to view historical data only.
  • D. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

Answer: D


NEW QUESTION # 62
What type of trunk would you configure to connect to AudioCodes phones?

  • A. WebRTC phone trunk
  • B. Phone trunk
  • C. Network interface trunk
  • D. External trunk

Answer: B

Explanation:
Explanation
Phone trunk is the type of trunk that you would configure to connect to AudioCodes phones in Genesys Cloud CX Telephony Admin menu. A trunk is a logical connection that allows voice communication between different systems or networks using various protocols or technologies. A trunk can have various options configured to define its behavior and performance, such as capacity limits, codecs preferences, caller ID settings etc. A phone trunk is a type of trunk that connects AudioCodes phones with Genesys Cloud CX using SIP protocol over TLS transport layer. References: https://help.mypurecloud.com/glossary/trunk/
https://help.mypurecloud.com/articles/create-a-phone-trunk/
https://help.mypurecloud.com/articles/audiocodes-phone-trunk-settings/


NEW QUESTION # 63
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